Legal

Terms and Conditions

Effective date: 5 November 2026 · Last updated: 5 November 2026

These terms apply to this website and to every service offered by Auracle Wellness by Dr. Smitha Prabhakar ("Auracle Wellness", "we", "us"). By using the website or booking a service, you agree to them. Please read them carefully.

1. Age requirement: 18+

Our services are for adults aged 18 and over. By booking or using a service, you confirm that you are at least 18 years old. We may ask for confirmation of age and may decline or end a service if this requirement is not met. Programmes delivered to schools or universities are arranged with the institution under a separate written agreement.

2. Our services

Auracle Wellness offers:

• Mind Body Coach: mindset coaching (including support for an anxious, always-on mind), the Mind and Body Transformation programme (fitness, strength, nourishment and mindset), Deep Rest / The Deep Pause guided-rest practices, and the CEO Reset programme for leaders;
• Company wellness: corporate wellbeing sessions, masterclasses and team programmes;
• AI and time: done-for-you AI workflow setup for businesses;
• Auracle Art Portal: original artworks, commissions and creative workshops.

Service descriptions on this website are general information. The exact scope, format, dates and price of any service are those confirmed to you in writing (by email, WhatsApp, proposal or invoice). Services marked "in development", "planned" or "by enquiry" are not yet on sale.

3. Wellbeing, not medical care

• Coaching and guided rest do not replace advice from your doctor, therapist or other qualified health professional. Never ignore or delay professional advice because of something you heard or read from us.
• If you have, or think you may have, a medical or mental-health condition, are pregnant, are taking medication, or have an injury, please speak to your doctor before starting any programme, especially fitness, strength or movement work in the Mind and Body Transformation programme.
• Results vary from person to person. We do not guarantee any particular outcome, including sleep, weight, fitness, health, performance or business results.
• In a crisis or emergency, do not use our services. Call 999 (UAE) or your local emergency number, or contact a qualified professional straight away.

4. Your responsibilities

• Give us accurate information, and tell us about anything that may affect your safe participation.
• Take part within your own limits, and stop any activity that causes pain, dizziness or distress.
• Guided-rest audio should only be used when it is safe to relax completely, and never while driving or operating machinery.
• Treat other participants and our team with respect. We may remove anyone who behaves in an abusive or unsafe way, without refund.
• Keep other participants' personal stories shared in group sessions confidential.

5. Bookings and payment

• A booking is confirmed only when we confirm it in writing and any required payment or deposit is received.
• Prices are in UAE dirhams (AED) unless stated otherwise and include VAT where it applies.
• Payment terms for company and project work (such as deposits and invoice due dates) are set out in the proposal or invoice.
• Card payments are processed by secure third-party payment providers. We do not store your card details.

6. Cancellations and refunds

• One-to-one sessions: please give at least 24 hours' notice to reschedule. Sessions missed or cancelled with less notice may be charged in full.
• Programmes and cohorts (such as CEO Reset or Mind and Body Transformation): the cancellation and refund terms are confirmed in writing when you book.
• Digital products and recordings: because they are delivered immediately, they are non-refundable once access has been given, unless the law requires otherwise.
• Company sessions and projects: as set out in the agreed proposal.
• If we have to cancel, we will offer a new date or a full refund of the amount paid for that session.

Nothing in these terms affects your rights under UAE consumer protection law.

7. Programmes and cohorts

Programme dates (for example, the CEO Reset cohort starting 1 December) may occasionally change for reasons beyond our control. If dates change, we will tell you as early as possible and offer the new dates or a refund for sessions not yet delivered. Places in invite-only programmes are offered at our discretion.

8. Company services

Corporate wellbeing sessions, masterclasses and team programmes are delivered under the proposal agreed with the organisation, which sets out scope, participants, dates and fees. The organisation is responsible for telling participants that the sessions are wellbeing activities, not medical care, and for any internal consents needed. Any team-level feedback we share is anonymised and never identifies individuals without their consent.

9. AI workflow services

• Every AI setup is scoped and priced per project in a written proposal.
• We do not promise any specific number of hours saved or business results.
• AI tools can make mistakes. You remain responsible for reviewing AI-prepared drafts, replies and outputs before you use or send them.
• You are responsible for the accounts, subscriptions and costs of any third-party tools used, and for having the right to the data you give us to work with. We handle that data only to deliver the project and as described in our Privacy Policy.

10. Auracle Art Portal and commissions

• Artwork images on screen, including "Try it on your wall" previews, are a guide only. Real colours, textures and sizes can vary slightly.
• Commissions are agreed in writing (size, medium, price, timeline and deposit). Because commissioned works are made to order, deposits are non-refundable once work has started.
• Delivery, shipping and installation terms are confirmed with each order.
• Buying an artwork gives you ownership of the physical piece. The artist keeps the copyright, including the right to photograph and show the work, unless agreed otherwise in writing.
• Workshops follow the booking and cancellation terms above.

11. Intellectual property

All content on this website and in our programmes (text, audio, recordings, workbooks, methods, images, artworks, logos and the Auracle Wellness name) belongs to Auracle Wellness or its licensors. You may use programme materials for your own personal use only. You may not copy, record, share, resell or publish them without our written permission.

12. Privacy and your data

We will never sell or misuse your personal data. We collect only what we need to provide our services, keep it confidential and secure, and share it only with the service providers needed to run our business. Full details are in our Privacy and Cookie Policy.

13. Using this website

• We try to keep the website accurate and available, but we can't guarantee it will always be error-free or uninterrupted.
• Links to other websites and apps (including our own apps, WhatsApp and social media) are provided for convenience. Those services have their own terms.
• You must not misuse the website, for example by trying to hack it, overload it or copy its content in bulk.

14. Limitation of liability

To the fullest extent allowed by law:

• we are not liable for any indirect or consequential loss, or for loss of profit, business or opportunity;
• our total liability for any claim relating to a service is limited to the amount you paid for that service;
• you take part in physical activities, including fitness and strength work, at your own risk and within your own limits.

Nothing in these terms limits liability that cannot legally be limited, such as liability for death or personal injury caused by negligence, or for fraud.

15. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute will be handled by the courts of Dubai, UAE. We'll always try to resolve concerns with you directly and fairly first, so please talk to us.

16. Changes and contact

We may update these terms from time to time. The version on this page at the time you book applies to that booking. If any part of these terms is found to be unenforceable, the rest still applies.

Auracle Wellness by Dr. Smitha Prabhakar
Dubai, United Arab Emirates
Email: smithaprabhakar@auraclewellness.com
WhatsApp / phone: +971 50 657 3313